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Is Reception open 24 hours?
Hotel Reception is 24 /7 at your service.
When is the check-in time?
Check-in time is at 14:00 hours.
When is the check-out time?
Check-out time is at 12:00 hours.
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What’s the minimum age requirement to check-in to Olympic Lagoon Resort?
18 years old. Below this age, it is required to be accompanied by parents.
How can I get an early check-in or late check-out?
Early check-in and late check-out are subject to room availability. A request can be placed via our Reservations Department.
Note: To keep your room for longer upon departure, extra accommodation fees will be charged for your stay accordingly.
Can I use the hotel facilities if I arrive before check-in or once I’ve checked-out?
Yes, you can still use our facilities. We can keep your personal belongings at the luggage room near the Reception Desk (free of charge), until your room is ready or until your pick-up time or departure.
What time will the hotel hold my room until?
If you book directly, we can guarantee your reservation with a credit/debit card number – especially if you have a late arrival. This guarantees that your room will be reserved after the stated time. As such, the hotel is committed to holding your reservation until noon the following day. If you do not arrive at the hotel and you have to cancel your reservation, you will be charged for the first night. Please refer to the cancellation policy of your reservation or contact our Reservations team directly for more information.
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Can I rent a car at the hotel or nearby?
Yes, we offer car, bicycle and motorbike rentals at extra charge, from associates.
Is a transport service available from the airport?
We can provide transportation services from the airport to our hotel at request, with advanced notice and at extra charge.
What is the cost for a return airport transfer to the hotel?
For a 4 seated car the cost is €65 each way whereas for a 6 seated car it is €85 each way. These fees refer to flights from/to Larnaca airport from/to the Olympic Lagoon Resort Ayia Napa.
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Is there any free shuttle bus from and to the airport?
There is no free shuttle bus.
What bus do you take from the hotel and where do you buy bus tickets?
About 100m further from the back entrance of the hotel, you can find a bus stop. Buses pass every 10-15 minutes during the day and take you to the Agia Napa Waterpark, to buzzing Protaras, Paralimni and Larnaca towns and nearby villages. Tickets can be purchased directly by the bus driver. For the specific bus number route, please contact our Reception or Guest Services Team.
Where can I find directions to the hotel?
Hotel’s Address is: 15 Sotou Hadjiprokopiou, 5330, Ayia Napa. You may find directions in the Map.
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Do you have smoking and non-smoking rooms?
All hotel rooms are non-smoking. You are able to smoke at the balcony / terrace or at any public outdoor area of the hotel.
We are traveling with a couple of friends. Can we request adjoining rooms?
Yes, please let us know prior to your arrival and we will do our best to assist you, subject to our room availability.
Is room service available? If so, at what times?
Yes. Room Service is daily available from 10:30 to 22:00 hours, at an extra cost.
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What different types of rooms are available?
We offer a variety of rooms and suites that provide space, comfort, furnishing and blending of a 5-star resort hotel.
The choice includes the following seven room types:
- Deluxe Rooms - Inland | Pool & Garden View
- Deluxe Superior Rooms - Inland | Pool & Garden View
- Family Junior Suites - Inland |Pool & Garden | Private Garden View
- Garden Suites – Private Garden | Private Pool
- Fisherman’s Junior Suites – Pool View
- Whiterose Honeymoon Suites – Pool & Sea View
- Junior Suite – Pool & Garden View
How many additional beds can you have in one room?
This depends on the chosen room type.
Is it possible to have a child’s bed in the room? If so, at what price?
Yes, a baby cot - free of charge. For older children, a rollaway bed can be provided at an extra cost.
Are there any tea and coffee making facilities in the room?
Yes, all rooms offer complimentary premium tea and coffee making facilities, replenished daily.
Do you provide an iron and board in the rooms?
There is an ironing room with iron and board, on the hotel ground floor, open 24/7 and free to use, but not in the rooms. For special requests, you can contact the Guest Services Desk to assist you. Extra requests are for extra charge.
Do you provide refrigerators in the room?
We provide mini bars in all rooms that are small refrigerators used to chill and offer alcoholic and non-alcoholic beverages and snacks for all guests, at extra charge. You can use the mini bar for free for any personal usage.
Do you have international adaptors?
Yes, you can request one at Reception Desk on a return deposit.
Is there a safe box in the room?
All rooms come with complimentary in-room safe for your convenience.
Are there bathing amenities in the room (soap, shampoo etc.)?
Bathroom essentials, toiletries, bathrobes, slippers and bathing amenities are available in all rooms for your comfort. Some rooms provide luxurious bathroom amenities and slippers for kids.
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Do you have lifeguards supervising your pools and beaches?
The health and safety of our guests and staff is our commitment, so we follow strict health and safety policies and rules. Every swimming pool is supervised by trained lifeguards for direct intervention, first aid and patrons. During pool operation hours: 09:00 to 18:00 hours.
Do you have a sunbed allocation system?
Yes, you can see our pool attendants on the first day of your arrival and choose where you prefer to sit. If the preferable area is not available, the pool attendants will move you, when another becomes free.
Where can we reserve sunbeds?
Guests can reserve sunbeds for the duration of their stay from 09:00 to 17:30 hours, by contacting our Pool Service Kiosk from the first day of arrival.
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Are pool/beach towels provided by the resort?
Yes, all guests will find their beach towels in their rooms which can be replenished daily, with a clean one as long as the previous one is available in the room.
Is the indoor pool open for use all year round?
Indoor pool is open seasonally as per the hotel’s operation period.
Are outdoor pools open for use all year round?
Outdoor pools are open seasonally as per the hotel’s operation period.
Can we pay to use the Fisherman’s & Bay pools?
These pools are for the sole use only for residents staying at the adults-only wing, i.e. the guests who wear the blue wristbands, and not for every adult in the hotel.
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What are the opening hours of the Serenity Health Club and Spa?
Opening hours:
Fitness Room: 07:00 - 19:00 hours
Spa: 09:00- 20:00 hours
Is the Serenity Indoor Pool heated in winter?
Yes, our Serenity Indoor swimming pool is heated on winter days, during the period of the hotel operation.
What facilities can be found in the Spa?
In our Spa, you can find the following facilities:
- Spacious treatment rooms
- Relaxation room
- Sauna & Steam bath
- Fully equipped gym
- Spa therapies and treatment by dedicated Spa consultants *
- Unisex hair salon *
- Nail lounge and make up *
*At extra charge and reservation required
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Does your Spa have a separate relaxation room?
Yes, a relaxing area before/after the Spa treatments.
Can massages be performed during pregnancy?
A number of treatments can be performed during pregnancy. Please talk to our Spa advisors for consultation.
What equipment is available in the gym?
Equipment for light fitness exercises, e.g. cardio and resistance training equipment, free weights and space for stretching and yoga.
What brand of products do you use?
At Serenity Health Club & Spa, we use Germaine de Capuccini professional skincare products, formulated by highly qualified experts who work with innovative raw materials, creating prestigious formulas with the most advanced cosmetic technology and extraordinary active ingredients; a true synergy between science, nature and beauty.
Can I buy the treatment products from your Spa?
We provide you the opportunity to buy our amazing treatment products at a good price, so you can continue your wellness journey back home.
Do you use eco-friendly and natural products at the Spa?
All of our Spa products are made with natural ingredients and are eco-friendly and non-animal tested, with long lasting effects.
What is the cancellation policy of Serenity Health Club and Spa?
Kindly note that the Serenity Health Club & Spa is only available to the resort’s residents, by appointment. Cancellations must be made at least 3 hours prior to your appointment; otherwise 50% of the cost of your booked treatment will be charged to your room or credit card. “No show” guests will be charged the full amount.
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How many restaurants and bars do you have?
At Olympic Lagoon Resort Ayia Napa you can experience world inclusive dining in 7 restaurants and enjoy beverages and cocktails in 4 bars for every preference.
Which restaurants are suitable for families at the Olympic Lagoon Resort Ayia Napa?
Royal Olympic Restaurant is amazing for buffet breakfast, lunch and dinner for all the family, including kids buffet; Rock ‘n’ Roll Diner is considered to be a winner among families as it is an American style family diner for lunch and dinner; Seven Orchids Pan Asian Restaurant is a good choice for a different family dinner for families exclusively; Captain’s Deck taverna is also another family dinner option for Greek-Cypriot meze and last but not least you can enjoy a variety of shared family meals at The Greats. Ask for opening times, availability and make your reservations at the Reception Desk.
Which restaurants are suitable for couples at the Olympic Lagoon Resort Ayia Napa?
We consider all of our restaurants suitable for couples but for some privacy and romance we suggest Garibaldi Ristorante Italiano - Adults-only Italian restaurant - with soft music plays in the background and atmospheric candlelit, Seven Orchids for romantic Asian dinners on the terrace overlooking the Mediterranean and the Captain’s Deck taverna overlooking the Fisherman’s Lake to taste the Cypriot spirit.
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Where can I have breakfast and what time is served?
You can enjoy a lavish buffet breakfast at Royal Olympic Restaurant with indoor and outdoor seating, from 07.00 – 10.30 hours.
Are the hotel’s restaurants open all year round?
Most of our restaurants throughout the hotel operating season. All outdoor restaurants operate subject to weather conditions from April to October and subject to change at the management’s discretion, such as Captain’s Deck Tavern, the Seven Orchids Pan Asian Restaurant and Olympic Bay.
Is there a choice of special meals such as:
Gluten – free, lactose intolerance food and any vegan options?
We try to keep all of our guests happy with their meals respecting their individual diet requirements and preferences, so gluten-free, lactose intolerant food, delicious vegetarian options and custom made meals are available on request. You can contact our Reception or Guest Services team to assist you.
Baby food?
Our Chefs will be glad to help you out upon request, via our Reception or Guest Services Team.
Puree food for infants?
Please contact our Reception or Guest Services team to coordinate with our Chefs and let you know what they can provide for you.
Desserts for diabetics?
Even if we do not, if we know it from before our Pastry Team can prepare something delicious for the specific request.
Are beverages included in the price of All-Inclusive?
A rich selection of branded international alcoholic and non-alcoholic beverages including soft drinks, coffee, tea and water is included in our All-Inclusive package in a choice of 7 restaurants and 4 bars (10:00-23:30 hours).
Can I book to eat at one of your restaurants if I am not staying at the hotel?
Restaurants can only be used by hotel residents and Day Pass users who have access only to a selection of restaurants.
Is there a minimum age policy at your restaurants?
The Garibaldi Ristorante Italiano, Seven Orchids Pan Asian Restaurant (serves Adults only between 21.00 – 22.30) and Olympic Bay Blue Paradise Restaurant are for guests +18 only. Children must be accompanied by their parents while dining in all outlets.
How can I reserve a table at the hotel’s restaurants?
To dine at the Garibaldi Italian Restaurant, the Seven Orchids Pan Asian Restaurant, The Greats Restaurant or the Captain’s Deck a reservation is required, which can be made through the Info Kiosks, our Reception or Guest Services Team.
Is there a minimum age policy at your bars?
Entrance after 20:00 hrs, is not permitted for guests under 18 yrs old. Also, alcohol consumption is allowed only for guests 18+ years old.
What’s the smoking policy for Olympic Lagoon Resort Ayia Napa restaurants?
Smoking is prohibited in all areas of Restaurants and guests may use the outdoor designated areas for smoking.
Do you have a dress code in your restaurants?
Smart casual wear is suggested for dinner at all of our restaurants. Formal dressing is kindly requested for Garibaldi Ristorante Italiano.
Which bars/restaurants offer live entertainment?
Our bars/restaurants do not offer live entertainment. Garibaldi Ristorante Italiano, though, offers soft and romantic piano music that creates a romantic atmosphere and The Greats Restaurant offers a screen with amazing videos playing in the background, created exclusively for The Greats for exciting moments.
Is there a cancellation policy for bookings at restaurants?
No, there is no cancellation policy for bookings at our restaurants. Your advance notice is however appreciated.
Do you offer catering services?
We offer catering services for personal events, special celebrations and parties, weddings, corporate and business events and meetings. You just need to book the venue of your preference by contacting us directly and request catering services.
If I’ve booked All-Inclusive, and I would like to visit an à la carte restaurant for a second time in my visit, do I have to pay extra?
Yes. Charges for additional visits apply:
- Captain’s Deck: €15.00 per Adult and €7,50 per Child
- Seven Orchids: €15 per Adult and €7.50 per Child
- Garibaldi Ristorante Italiano: €25.00 per person
- The Greats: €15 per Adult and €7.50 per Child
How many times can guests dine in the themed restaurants?
Guests can dine one time per week in the Garibaldi Italian Restaurant, one time per week in the Seven Orchids Pan Asian Restaurant, one time per week in The Greats Restaurant and two times per week in the Captain’s Deck. Rock ‘n’ Roll diner is available for every day.
Can late arrivals visit any hotel restaurant?
The Rock’n’Roll Diner is available for late meals until 23.00. For late arrivals, cold snacks are offered.
What drinks are included in the All-Inclusive package?
We include a variety of drinks and cocktails from well renowned brands in the All Inclusive package. Some cocktails may be offered at extra cost.
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How can we book for Crèche?
The Crèche can only be booked through the Kids Club 24 hours in advance. A pre-booking is required for the Crèche, as we can only have 6 babies per slot.
Where do we sign up for the Olympic Soccer Academy?
Guests do not have to sign up for Soccer Academy; they just have to be at the Football court on the specific times.
How much does the Teenz Club cost?
Teenz Club membership cards can be purchased from the reception at €6.00 per day or at €35.00 for one week and €60.00 for two weeks.
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How much does the Kids Club cost?
Kids Club is free of charge.
Where can I hire table tennis bats from?
You can register and get table tennis bats from the Teenz Club.
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Do you have accessible rooms for people with disabilities?
Yes, we do provide accessible rooms, located on the ground floor.
How do I book an accessible room for people with reduced mobility?
We invite you to contact our Central Reservations Department (+357 25 274590) to assist you with your request.
What are the room’s accessible features?
The room features larger areas, walk-in shower, grab handles on toilets, and a longer washing basin handle for more accessibility.
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What is the height of the bed?
Are there any alarm bell rings? / If I need help during my stay which person can I contact?
Currently we do not have any alarm bell rings. You may contact the Reception desk or Guest Services team to assist you on your request.
What are the hotel’s accessible features?
Our hotel’s accessible features include ramps and elevators.
Is there ramped access to the entrance and public areas in and around the hotel?
Yes. Our hotel provides full access to all people with reduced mobility.
Are there any accessible car parking spaces?
Yes. Our hotel offers accessible car parking spaces.
What if I need help with luggage? Is help available 24 hours?
Yes, our Porters can assist you, via our Reception Desk which is open 24/7.
How many lifts does the hotel have?
Is there an accessible elevator?
Yes, there is an accessible elevator, however, not all of them.
What is the material of hotel surfaces?
Our hotel surfaces include tiles and laminate parquet.
Can persons with disabilities use the Sauna, Steam Bath and Pools?
Yes, however, you may contact the hotel’s Reception or Guest Services team to receive assistance.
Are the doorways widened and enough manoeuvring space around the room and bathroom?
Yes. Our accessible rooms are larger than the standard size. Please refer to the hotel’s Reception for more specific information.
Do they have a roll-in-shower, or is it a bath and is there a shower chair?
They have a roll-in-shower.
Is the shower chair attached to the wall or is it a wheeled shower chair?
Currently we do not have either a shower chair or a wheeled shower chair.
Does the bathroom and shower area have grab-rails?
Yes, our bathroom and shower area have grab-rails.
Are there specific accessible toilets in Reception area or common hotel areas?
Yes. There are accessible toilets at the Reception area, basement level near the Spa, Greats and Garibaldi restaurants and Xperience Arena.
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Airport: 51.3 km
Police: 4.9 km
City Center: 4 km
Hospital: 3.6 km
Bus Stop: 200 m
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