Hospitality Club Terms & Conditions
KANIKA HOSPITALITY CLUB TERMS & CONDITIONS
The Kanika Hospitality Club (hereinafter referred to as the “Loyalty Club”) is a loyalty scheme operated by Kanika Hotels & Resorts (hereinafter referred to as “Kanika”) which offers its members an attractive range of privileges and rewards for choosing Kanika repeatedly. The present terms and conditions (hereinafter referred to as the “Terms & Conditions”), effective as of December 28th, 2020, regulate the relationship between Kanika and members of the Loyalty Club (hereinafter referred to as the “Members”) and define, among other things, how Members of the Loyalty Club may earn and redeem Loyalty Club points (hereinafter referred to as the “Loyalty Points”).
Membership of the Loyalty Club is offered free of charge, and all applications to open a membership account (hereinafter referred to as the “Loyalty Club Account”) can be submitted either online via the www.kanikahotels.com website, or in person at one of our hotels, or through our Central Reservations and Customer Care Centre. By opening a Loyalty Club Account, guests confirm that:
- They have read and accept the Terms & Conditions which are incorporated by reference herein; and
TERMS & CONDITIONS INDEX
- Loyalty Club Rewards
- Accrual of Loyalty Points
- Transfer of Membership
- Membership Downgrade or Termination
- Personal Data Protection
- Warranties and Representations
- Governing Law and General
- Loyalty Club Rewards
1.1 Only individuals who are of majority age in their state of residence may open a Loyalty Club Account and become Members. Corporations, associations or groups are not permitted to apply for membership.
1.2. The Loyalty Club is a 4-tier membership programme. Each tier is linked to specific discounts, complimentary amenities and services as set out in the table below:
on terms booked
Round-Trip Airport Transfer
Priority late checkout
Special Room Welcome Amenities
Special Commemorative Gift
Special Champagne Breakfast for Two
on a preferred day
Invitation to Welcome Cocktail Party
Extended Dine-Around in Themed
Restaurants per Week
2nd additional visit
No Cancelation Fee
No Cancelation Fee
No Cancelation Fee
Complimentary or discounted airport transfer, extended dine around and champagne breakfast are valid only when the booking is made on a minimum stay of 7 nights.
Accommodation discount on terms booked and complimentary or discounted airport transfer, are valid only when the booking is made directly with Kanika Hotels.
All other benefits are valid for all members regardless of how the booking is made and with a minimum stay of at least 1 night.
Kanika Hospitality Club Membership is subject to terms and conditions.
1.3. As soon as a Loyalty Club membership application is processed, the corresponding account will be automatically credited with one thousand (1,000) free Loyalty Points. This applies only to new Members. It does not apply to any Members whose membership was transferred from previous Loyalty Clubs.
1.4. The ‘accommodation discount on the terms booked’ applies to reservations made directly with Kanika, either via the official Kanika website (www.kanikahotels.com) or via the Kanika Central Reservations and Customer Care Centre. The ‘accommodation discount on the terms booked’ does NOT apply to reservations made via third party booking channels.
1.5.The term ‘accommodation discount on the terms booked’ refers to a discount that applies to the total amount charged for a room reservation based on the duration of the stay, the meal plan chosen, the room type chosen and the number of persons staying in the room.
1.6. The ‘round-trip airport transportation service’ for Tier-1 and Tier- 2 Members can be requested online on Kanika’s website during the reservations process, or by contacting Kanika’s Central Reservations and Customer Care Centre, or directly from the chosen hotel at least seven (7) days prior to arrival and departure. The round-trip transportation discount is granted ONLY to guests staying at least seven (7) nights and is calculated on the total cost of transportation to the nearest airport. The round-trip airport transportation cost is paid directly at the hotel during check-in.
1.7. The ‘round-trip airport transportation service’ for Tier-3 and Tier-4 Members can be requested online on Kanika’s website during the reservations process, or by contacting Kanika’s Central Reservations and Customer Care Centre, or directly from the chosen hotel at least seven (7) days prior to arrival and departure. The complimentary ‘round-trip transportation service’ is granted ONLY to guests staying at least seven (7) nights and can be requested for arrivals at and departures from any airport in Cyprus.
1.8. The ‘priority late check-out’ for Tier-3 Members is subject to availability and upon request made at the chosen hotel at least seven (7) days prior to departure. The service is offered free of charge until 18:00 and will be confirmed by the hotel 24 hours before departure.
1.9. The ‘guaranteed late check-out’ for Tier-4 Members is upon request made at the hotel at least seven (7) days before departure. The service is offered free of charge until 18:00.
1.10. All Members are entitled to a ten percent (10%) discount on the hotel services listed below:
- Spa treatments
- In-room mini-bar
- Room service
The discount on the hotel services above will apply if
- They are ordered online during the reservations process via Kanika’s official website (www.kanikahotels.com), or
- They are ordered during a guest’s stay and charged to the room and paid directly when the bill is settled during check-out.
1.11. Discounts and privileges for Members apply to reservations made in a Member’s name for one room. Any additional rooms (excluding interconnecting or family rooms) do not qualify for discounts.
1.12. Members may not pay for or forward charges for room extras of non-Member guests to benefit from Member discounts.
1.13. The ‘complimentary champagne breakfast’ for Tier-4 Members consists of Continental breakfast and two glasses of French Champagne served in the room. Members must inform the hotel at least forty-eight (48) hours in advance of the day on which they would like this breakfast to be served. The ‘complimentary champagne breakfast’ is granted ONLY to guests staying at least seven (7) nights.
1.14. All Members receive welcome room amenities reserved for Members upon arrival. These may vary from one hotel to another and from one stay to another.
1.15. Upon arrival, Tier-2, Tier-3 and Tier-4 Members receive a symbolic commemorative gift in the room for each stay.
1.16. Tier-3 Members whose reservation includes a meal plan with their accommodation are entitled to one (1) additional visit per week in one of the a-la-carte restaurants of the hotel which normally provide for one (1) visit per seven (7) nights. All additional visits are subject to availability at the time of making the restaurant reservation, at least 24 hours in advance. The extended one (1) additional visit per week in one of the a-la-carte restaurants is granted ONLY to guests staying at least seven (7) nights.
1.17. Tier-4 Members whose reservation includes a meal plan with their accommodation are entitled to unlimited additional visits per week in all the a-la-carte restaurants of the hotel which normally provide for one (1) visit per seven (7) nights. Such additional visits are subject to availability at the time of making the restaurant reservation, at least 24 hours in advance. The extended unlimited additional visits per week in all the a-la-carte restaurants is granted ONLY to guests staying at least seven (7) nights.
1.18. For reservations of Tier-2, Tier-3 and Tier-4 members, no prepayment is required and no cancellation fees will apply in the event of a cancelled booking.
1.19. Members accept that the Terms & Conditions of the Loyalty Club (including benefits, offers, amenities, awards and services) may be partially or totally modified at any time without notice. In the event of such modifications, Members will be notified of the new Terms & Conditions and the date on which they become effective. Notification will be sent by e-mail to the address specified in their membership application.
1.20. Kanika reserves the right to suspend or terminate the Loyalty Club at any time. However, before doing so, it will give all its Members as much notice as reasonably possible, with a minimum of 14 days. Should this happen, all the active Loyalty Club Accounts will be suspended or terminated, and all unredeemed Loyalty Points will be forfeited without any obligation or liability.
1.22. All Loyalty Club Members can receive all the discounts and benefits they are entitled to by logging in to their account on the Kanika website (www.kanikahotels.com) or by contacting the Central Reservations and Customer Care Centre.
2. Accrual of Loyalty Points
2.1. Loyalty Points are accumulated and credited towards the next Membership tier.
2.2. To earn Loyalty Points, a Member must be a registered, paying and staying guest at any hotel operated by Kanika, subject to the current Terms & Conditions. A ‘stay’ is defined as the total number of consecutive nights spent at the same hotel, irrespective of the chosen reservations channel and/or the type of Hotel Room Rate paid.
2.3. Members will earn one (1) Loyalty Point for each Euro (€1.00) spent on stays, calculated on the basis of the gross amount paid on any Kanika website or via the Kanika’s Central Reservations and Customer Care Centre. The total gross amount includes the total cost of accommodation (number of nights booked, room type, board basis, number of persons), any eligible extras as per point 2.5. and any related taxes and special offers
2.4. Loyalty Points earned when stays are booked via a third-party booking channel will be calculated on the basis of the direct hotel rack rates applicable on the day of making the reservation (after any special offer or discount).
2.5. Members may also earn Loyalty Points on charges for eligible hotel services purchased during the member’s stay. Such hotel services must be charged to the guest room and paid directly at the hotel when settling the bill during check-out. The eligible hotel services are specifically listed below:
- Spa treatments
- In-room mini bar
- Room service
2.6. The following hotel services are NOT eligible for Loyalty Points:
- Banqueting services
- Conferences & Special Events services
- Purchases from hotel souvenir and retail shops
- Spa retail products
- Holiday packages excluding the accommodation cost
- Laundry services
- Hair and nail salon
- Hotel vouchers
- Tips and Day passes
- Third party services (golf, babysitting, taxi transfers, car rental, flowers, vouchers, excursions, telephone services)
2.7. All Loyalty Points will be credited to the corresponding Member’s Loyalty Club Account during check-out. Members can access their Kanika Hospitality account via the Kanika website www.kanikahotels.com to view their updated Loyalty Points and Tier status.
2.8. Members qualifying for a higher membership tier during their stay will be entitled to the higher tier privileges and discounts during their next stay.
2.9. No points will be awarded for any cancelled reservation or No-Show, regardless of whether or not the Member’s credit card is charged for any portion of the reserved stay as per Kanika’s cancellation policy.
3. Transfer of Membership
3.1. All Members of any existing Kanika Loyalty Club will be automatically transferred to any new Loyalty Club, and their existing Loyalty Points will be assigned accordingly to their new Loyalty Club Account.
3.2. Loyalty Points cannot be transferred from one Member’s Loyalty Club Account to another.
4. Membership Downgrade or Termination
4.1. Tier-4 (Ambassador) Members will be downgraded to Tier-3 (Platinum) Members if there is no activity on their Loyalty Club Account for a period of three (3) years from their last stay at any of Kanika’s hotels. Following the downgrade, Members will enjoy all Tier-3 benefits and their Loyalty Points will be reduced to 15,001 (Tier-3, Platinum).
4.2. Tier-3 (Platinum) Members will be downgraded to Tier-2 (Gold) Members if there is no activity on their Loyalty Club Account for a period of three (3) years from their last stay at any of Kanika’s hotels. Following the downgrade, Members will enjoy all Tier-2 benefits and their Loyalty Points will be reduced to 2,001 (Tier-2, Gold).
4.3. Tier-2 (Gold) Members will be downgraded to Tier-1 (Club) Members if there is no activity on their Loyalty Club Account for a period of three (3) years from their last stay at any of Kanika’s hotels. Following the downgrade, all points accumulated will be deleted, but the Loyalty Club membership and Loyalty Club Account will still be valid, and the Member will be entitled to accumulate Loyalty Points and advance to the next tier.
4.4. There is no downgrade for Tier-1 (Club) Members.
5. Personal Data Protection
5.3. Additional personal information that Kanika collects includes information that is provided in the Loyalty Club application itself or when Members create and manage their profile online within the scope of the Loyalty Club. During the application process, the applicant’s name, physical address, e-mail address, and telephone number must be submitted to create a user ID and password. All Members having completed the application process will receive an email to activate their Kanika Hospitality account.
6. Warranties and Representations
6.1. Kanika makes no warranties or representations, either express or implied, with respect to type, quality or fitness of goods or services provided through the Loyalty Club.
7. Governing Law and General
7.1. Any disputes arising out of or related to the Loyalty Club pursuant to these Terms & Conditions shall be governed by, construed and enforced in accordance with the laws of the Republic of Cyprus, and the courts of the Republic of Cyprus shall have exclusive jurisdiction to try any claim, suit, action or proceeding arising out of or related to these Terms & Conditions.
7.2. Kanika is the sole and exclusive owner or licensee of all trademarks, trade names, logos, service marks and copyrighted or copyrightable materials of Kanika Hotels & Resorts used hereunder. Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership of these trademarks anywhere in the world.
The Terms & Conditions, together with any other rules or regulations incorporated herein or referred to herein constitute the entire agreement between Kanika and Members relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Loyalty Club website. If you require further information or clarification on the Loyalty Club you may contact any hotel operated by Kanika or send an e-mail to [email protected]